Returns & Refunds

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we are here to help. Please review our policy below regarding returns and refunds.

Returns Policy

We offer a 30-day return policy from the date you receive your item(s). To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached. Returns that do not meet these conditions may not be accepted.

How to Initiate a Return

To start a return, please visit our Returns Portal at sophiashoe.com and follow the instructions. You will need your order number and email address to begin the process. Once your return request is submitted, you will receive further instructions and a return authorization number.

Please do not ship your return without an authorization number, as it may not be processed.

Refunds

Once we receive and inspect your returned item, we will send you an email to notify you of its arrival. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed automatically to your original method of payment. Please note that the time it takes for the refund to be credited to your account may vary depending on your bank or card issuer.

Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons, such as items marked as final sale. Please check the product description carefully before purchasing.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size or color, we recommend returning the original item for a refund and placing a new order on our website.

Return Shipping

You are responsible for the cost of return shipping unless the return is due to our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Damaged or Defective Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, please contact us immediately. We will evaluate the issue and make it right, either by sending a replacement or issuing a full refund.

Questions?

If you have any questions about our returns and refunds policy, please reach out to us. We are happy to assist you.